In these Terms and Conditions, “We, our, us, Vital Certificates, "vitalcertificates.ae" refers to Vital Certificates Ltd (Dubai Branch).
Vital Certificates Ltd is a professional attestation company providing the essential service to prepare overseas documents for use in the UAE, across the GCC, and anywhere else in the world. This page communicates the terms and conditions of service between Vital Certificates and our customers. For information about how we collect data, please see our Privacy Policy. To learn how we try to optimise our services and tailor them to our customers, please see our Cookie Policy.
Using the various courier companies in the UAE we will dispatch the requested document(s) to the address requested by you, addressed to the person requested on the order. You are welcome to collect your completed document(s) from our Dubai office. Delivery times quoted are given in good faith and whilst in around 95% of orders are adhered to they do not form part of our contract. The given time is based on working days and is deemed to commence on the next working day following receipt of your document.
We ask that you allow the given period for the dispatch of your ordered certificate in the majority of case we dispatch prior to the quoted period. Should your request be late in arriving or you have question relating to a delivered order please feel free to contact us.
In the event that you have any issues or problems with the delivery service Vital Certificates has supplied you, we require written advice from you within 90 days from the date of dispatch of your order. We reserve the right to destroy any document relating to an order 90 days from the date of service dispatch or following attempts to dispatch.
Where your order includes Consular or Apostille services from an Embassy, Consulate or other UK or overseas government office, Vital Certificates cannot be held responsible for any delays whilst documents are awaiting legalisation or attestation.
Delays include, but are not limited to, inability for the Embassy or Consulate to complete the legalisation or attestation for any reason, delays due to observed local public holidays, or incorrect/incomplete knowledge of advised legalisation processes. Where an Embassy or Consulate advises of consular surcharges, typically for non-standard or company documents, Vital Certificates reserves the right to pass on such additional charges to you. Any additions will be verifiable with the Embassy or Consulate directly.
Because of the way that we work the contract is deemed to commence at the point of order and regulation 13 of the distance selling and home ordering regulations are deemed to apply and Vital Certificates Ltd does not offer the right to cancel once the order has been made.
Use Licence
a) Vital Consular grants you limited permission to download a single copy of the materials (such as guides or software) available on its website, solely for your personal, non-commercial, and temporary use. This permission constitutes a licence, not a transfer of ownership. Under this licence, you agree not to:
i) alter, reproduce, or copy the materials in any way;
ii) use the materials for any commercial purpose or public display, whether for profit or not;
iii) attempt to reverse engineer, decompile, or disassemble any software provided through Vital Consular’s website;
iv) remove any copyright, trademark, or proprietary notices from the materials;
v) distribute, share, or “mirror” the materials on any other platform, server, or to any third party without explicit prior permission from Vital Consular.
b) This licence will be immediately revoked if you breach any of these terms. Vital Consular reserves the right to terminate your access to the materials at any time without prior notice. Upon termination of the licence, you must delete all copies of the materials in your possession, whether digital or printed.
Disclaimer
a) All materials provided on Vital Consular’s website, including paid downloadable content, are offered “as is” without any guarantees, expressed or implied. Vital Consular explicitly disclaims all other warranties, including but not limited to implied warranties of merchantability, fitness for a specific purpose, and non-infringement of intellectual property rights.
b) While Vital Consular strives to provide accurate and reliable information, it does not guarantee the accuracy, completeness, or timeliness of the materials. Any reliance on these materials is at your own risk. Additionally, Vital Consular makes no assurances about the reliability or results derived from using the materials or linked websites.
Limitations of Liability
Vital Consular and its suppliers shall not be held liable for any damages arising from the use or inability to use the materials on its website, including but not limited to loss of data, revenue, or business opportunities, even if Vital Consular or an authorised representative has been notified of the possibility of such damages. Certain jurisdictions do not permit limitations on implied warranties or liability for incidental or consequential damages, so these restrictions may not apply to you.
Accuracy and Updates
Vital Consular takes reasonable steps to ensure the accuracy of its materials; however, the content may contain errors, omissions, or outdated information. The company reserves the right to modify or remove content at any time without notice but is under no obligation to update or correct it.
Ownership and Intellectual Property
a) All downloadable materials, including guides, documents, and software, are the intellectual property of Vital Consular and are protected by copyright laws. Purchasing or downloading these materials does not grant ownership or transfer any intellectual property rights to you.
b) You may not replicate, distribute, or use these materials for commercial purposes, including sharing with colleagues, employees, or third parties without written permission from Vital Consular. Any unauthorised use or distribution will be considered a violation of copyright and may result in legal action.
Vital Certificates Ltd (Dubai Branch)
210 Clover Bay Tower,
Marasi Drive,
Business Bay,
PO Box 114666,
Dubai,
United Arab Emirates
Company Name: Vital Certificates Ltd (Dubai Branch)
Trade Licence Number: 734816